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QUESTIONS? (208) 252-5054

Have questions?

Click on some of the most frequently asked questions below to see if we have your answer.

PRODUCT

Natural & Organic?

All of our products are made in Italy and use natural ingredients from our organic farm. No parabens, no silicones, no SLS or synthetic chemicals of any sort. Non-GMO, certified organic to EU standards (by Natrue), and vegan.

How long do the products last?

Since we use the best natural ingredients directly from our farm, a little really goes a long way. Typically, with daily usage the products in our 4-Step last from 2-3 months.

What is the order of application for the 4-step products?

The order of products and amounts can vary a little depending on your on skin’s needs. But, our founder's 4-step routine that she does everyday may help: 


"I use the products both day and night and add a separate SPF for the day time. As we hand-harvest our own plants we get to select only the best ones for our products. So a little goes a long way. 


First, I cleanse with the Rosewater Wellspring Cleanser (if I wore more make-up that day then I'll do a double cleanse with it). The cleanser also has a toner mixed in so I then go directly to treating my skin.

  

Next, I apply 1/2 of a pump of our Neroli Radiance Serum.  This amount covers my face and neck area. I apply the serum first because it gives my skin the most contact with the serum to do its magic.


Then I apply 1/4 pump of the Espresso Bright Eyes Cream which covers both my eyes. I make sure to cover both of my entire eye areas from the under eyes, to the sides, to the eyelids.  

 

Last, I apply a 2-finger dab of the Calendula & Rosehip Moisturizer. The moisturizer helps seal in everything plus it helps form a barrier to pollutants."

Are Sole Toscana products cruelty-free?

We’re a 100% cruelty-free business. We never test on animals or allow our products to be tested on animals.

Are the products gluten-free?

Our products are 100% gluten-free. We do use naturally derived gluten-free Xanthan Gum in some of our products, which comes from wheat but is not a protein. Our gluten sensitive customers love our skincare.

What fragrances do Sole Toscana products contain?

All Sole Toscana products contain only natural ingredients, are free of synthetic fragrances, and hence are technically fragrance free. But the natural ingredients in our products like calendula and bergamot do give our products a subtle natural scent.


Each of our face products have slightly different scents based on the natural ingredients.


Our hair & body products all have a similar citrus, earthy scent due to some of the same natural ingredients they all contain.


Most of our customers absolutely love the delicate natural smell of our products.

Do any of the products contain AHA or BHA ingredients?

We do not use AHA or BHA in any Sole Toscana products.

What preservatives are used in the products?

We use naturally-derived preservatives in small amounts to keep the freshness of our products. These ingredients are derived from berries of the mountain ash tree, tomatoes, and sea salt.

SUSTAINABILITY

Is the bottling and packaging recyclable?

Everything in all our bottles and packaging is 100% recyclable and uses recycled inputs (even our shipping boxes). So, whenever a customer is finished enjoying a bottle of Sole Toscana, the person can simply pop it into the recycle bin. All bottles, all packaging, the entire box with shipping materials and all can be recycled.


We are always looking for new options that our customers love, and which are the best choice to show our love to Mother Earth.

Why don't you have glass containers?

It may be surprising to hear that we chose plastic instead of glass, but a lot of consideration went into that choice for us. We try to make everything we do at Sole Toscana as sustainable as possible. 


Glass skin care bottles require extra layers of packaging to comply with labeling requirements and to decrease wasteful breakage. So, for us, glass bottles require 2x the packaging (a box for the glass container in addition to the box it's shipped in). This causes 2x the potential landfill for us (before considering transport).


Glass is also heavier for us to ship from Italy than our plastic bottles (more than 2x the weight). Shipping both from Italy where we make our products and within the United States, glass would mean a much higher carbon footprint. 


Many other companies actually ship their glass bottles cheaply from Asia (and often their ingredients as well). This causes a huge carbon footprint for their products. At Sole Toscana, we would never do that.


Instead, we source everything in our products locally in Italy. We hand harvest our plants at our organic farm, our bottles are from Umbria, and we use solar power in our facilities.  


So please know that we’ve done everything possible to minimize the carbon footprint in every Sole Toscana product.


Looking at everything overall, currently it is far better for us to use our current packaging than to choose glass. 


Everything, in all our bottles and packaging is 100% recyclable and uses recycled inputs (even our shipping boxes). So, whenever a customer is finished enjoying a bottle of Sole Toscana, she can simply pop it into the recycle bin. All bottles, all packaging, the entire box she received (with shipping materials and all).


That said, we know many of our customers love using glass containers. So, we are always looking for new options that our customers love, and which are the best choice to show our love to Mother Earth. 

FULFILLMENT AND SHIPPING

How long does shipping take?

We use three shipping options:


  • First-class (2-5 business days): This is the only option for packages under a certain weight and uses the best discounted shipping rate available for the weight (better than standard rates)

  • Standard (5-8 business days): Standard, cheapest option for packages over a certain weight.

  • Priority mail (2-3 business days): Expedited option, instead of standard, for packages over a certain weight.


Please allow one additional business day for our team to fulfill each order. Periodically shipping issues/delays occur, especially during holidays. Sole Toscana works closely with the customer to make any issues 100% right.

What is the shipping cost for my order?

Orders of $100 or more include free standard shipping!


  • First Class Rate (2-5 Business Days) - $4.95

  • Standard Rate (5-8 Business Days) - $6.95

  • Priority Rate (2-3 Business Days) - $14.95

Where does Sole Toscana ship to?

We ship to all addresses within the United States. 

Where does Sole Toscana ship from?

All orders are fulfilled within 1 business day of your order and shipped from our U.S. warehouse in Boise, ID. Our products are all made in Italy where we ship in small batches to our warehouse in Boise, ID (United States).

RETURNS & REFUNDS

What is the 100% satisfaction guarantee?

We offer a 100% satisfaction guarantee on all orders. Not satisfied? We will refund the items you are not satisfied with (original shipping fees are not refunded).

What is the return policy?

If you are not happy with your order, there is no need to return the items. We will refund your order based on our 100% satisfaction guarantee policy.

Missing or damaged items?

If you have missing or damaged items, please reach out to our team at buongiorno@sole-toscana.com and we will promptly assist you to make it 100% right.

VIEW OUR PRODUCTS

See What Women Are Saying

SEE WHAT PEOPLE ARE SAYING!

★ ★ ★ ★ ★


“This is my fourth skin care kit I have purchased. My skin looks amazing. I am feeling confident and no longer need foundation coverage. I use a tint for going out. The products are truly a value.”


- Barbara B., Sole Toscana Customer


★ ★ ★ ★ ★


“After using your products for over a month, I have seen a great improvement in the texture and overall appearance in my skin. I even have quit using a foundation every day because my skin looks so good. I definitely would recommend your skin products!!”


- Pamela G., Sole Toscana Customer


★ ★ ★ ★ ★


“Sole Toscana works! Love the products and the company’s dedication to making women feel their very best! Clean, natural, healthy skin”


- Gemma S., Sole Toscana Customer


★ ★ ★ ★ ★


“With my maturing skin, these products answered prayers. Only using for a month, my skin looks amazing ! Thank you for creating a natural product line for even mature skin.”


- Lisa A., Sole Toscana Customer


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For all general inquiries, please contact us at buongiorno@sole-toscana.com

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