Policies

Simply put, we 100% guarantee our products – if you don't like them for any reason, just let us know, and we will issue a full refund within 60 days of delivery of your order.

Return Policy: All Sole Toscana products come with a full, 100% guarantee. We are confident that we make amongst the highest quality organic products in the world and stand by our products. If anything you buy from us doesn't absolutely delight you, please contact us at buongiorno@soletoscana.com so that we may assist you in the exchange, return of your items, and/or refund in the following manner, based on your scenario:

• Unsatisfied with used item(s): We ask that you simply pass the item(s) on to a family member or friend you think would enjoy, and we will issue a full refund for the first purchase of any item(s) within 60 days of delivery of your order.

• Damaged item(s): We can either (1) send you a replacement for the item(s), or (2) refund your item(s). No returns necessary, as the item(s) are damaged. Pictures may be requested.

• Incorrectly sent items: We will promptly send the correct item and cover any return shipping fees for the wrong items, as necessary.

• Unused item(s), but no longer want: We will send you a digital return label (you will be charged any necessary return shipping fees), and we will issue a full refund once the item(s) are received back.

Privacy: Sole Toscana never sells customer personal information. We hold your privacy to be of the utmost importance and guard your personal information as our own. We only save as much customer information as is necessary for us to complete and ship orders. This includes your name, email address, phone number, billing, and shipping address. We only share your customer information when necessary to meet your requests or provide you enhanced services and communication. We never store your credit card number and your details are always transmitted via a secure connection. As soon as your transaction is processed, your credit card number is automatically deleted from our servers.

Information You Give Us: We receive and store any information you enter on our Web site (except for credit card information) or give us in any other way. This includes your name, email address, mobile phone number, shipping address, and billing address. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features and offers. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, marketing promotions, and communicating with you.

Automatic Information and Cookies: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies" and we store certain information when you access SoleToscana.com, our advertisements or other content provided or sponsored by Sole Toscana on other Web sites. Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features such as storage of items in your Shopping Cart between visits.

The Help feature on most browsers will guide you on how to prevent new cookies, how to be notified when you receive a new cookie, or how to disable cookies entirely. Additionally, you may choose to disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. Because cookies allow you to take advantage of some of SoleToscana.com's features, we recommend that you leave them on, but we absolutely respect your choice and preference.

Deleting or Disabling Cookies: To learn how you may be able to reduce the number of cookies you receive from us, or delete cookies that have already been installed in your browser's cookie folder, or prevent tracking activities, please refer to your browser's tools or help menu or other instructions related to your browser.

Do Not Track Mechanism: Because an industry-standard Do-Not-Track protocol has not yet been established, our information collection practices on our sites will continue to operate as described in this online privacy policy regardless of any "Do Not Track" signals that may be sent by certain browsers. However, you may refuse to accept cookies in order to prevent tracking activities. If you disable or opt out of receiving cookies, please be aware that some features and services on our sites may not work properly because we may not be able to recognize and associate you with your account. In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests. We may use third-party website analytics tools that collect automated information about visitor traffic on our sites, such as Google Analytics. You can learn how Google collects and processes data by going to www.google.com/policies/privacy/partners/.

E-mail, Messaging, Text, and Mail Communications: To help us make e-mails, instant messages, texts, mailings and overall communications more useful and interesting for you, we receive information when you open e-mails, instant messages, texts and other communications from Sole Toscana, if your computer or mobile phone supports such capabilities. These communications include both marketing communications (where you have elected to receive marketing at checkout) and customer service related communications. If you do not wish to receive marketing e-mail, instant messages, texts or other mail from us, please click the unsubscribe link, email us directly (buonguorno@soletoscana.com) or adjust your account preferences accordingly. You can choose to start receiving them again at any time by similarly letting us know, re-subscribing, or changing your account Preferences.

Terms of Service: This website is operated by Sole Toscana. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.